What is Business Process Management (BPM)?

Business Process Management in broad terms is the automation of those employee activities that cost the company valuable time and money. All businesses today are dependent on people extracting, formatting and distributing business information from business applications. Yet, people have physical limitations, they are prone to illness and unfortunately make mistakes.

Business Process Management technology is the IT industry's response to the problems created by employee-dependant applications. Directors, managers, suppliers and customers expect instant responses to real-time commercial interactions and business process management technology leverages all the organisation's I.T. systems by creating a real-time, responsive infrastructure.

Why are organisations demanding TaskCentre®?

Organisations are demanding Orbis Software's Business Process Management (BPM) Suite, TaskCentre®, because of its proven ability to immediately reduce operational costs and substantially increase productivity. All company applications present the employee with an 'opportunity' to do something i.e. run a report, escalate an issue or produce and deliver compliance documents, but with TaskCentre® these procedures are dynamically triggered and achieved, without fail and to company rules or policies. Indeed, with customers expecting richer information, accountability becoming increasingly important and departmental workloads outstripping physical resources, companies are now strategically automating their critical business processes to increase productivity, save time and reduce costs.

TaskCentre®’s solutions and examples of use

Solutions	Examples of Use
Advanced Business Alerts	KPI's, fraud detection, critical failure points, workload exceptions, employee performance alerts and financial warnings.
Workflow	Increased credit limit acceptance, budget sign-off, production schedule approval and confirmed delivery receipt.
Document Automation	Monthly statements, loading instructions, welcome packs, credit control letters and end-of-line product specials.
Web Content Publishing	Publishing of KPI's, drop history, current queue status, capacity levels and live customer account statements.
Subscriptions and Requests	Balance enquires, news subscriptions, property details, stock levels and employee shortfalls.
Integration	Updated supplier contacts, self-service ticketing, automated unsubscribes, update name and address across multiple applications and refresh personnel details.